Shipping policy
Shipping Policy – HomeFlex
Thank you for shopping with HomeFlex! We want your kitchen accessories to reach you safely and on time. Please read our shipping policy below.
Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on Sundays or public holidays will be processed on the next working day. You will receive a confirmation message once your order is placed.
Delivery Time
Major cities: 2–4 working days
Other cities and remote areas: 4–7 working days
Delivery times may be longer during sales, holidays, bad weather, or other situations outside our control.
Shipping Charges
Shipping charges are calculated at checkout based on your location and order size. From time to time we may offer free shipping on orders above a certain amount, which will be shown on our website.
Payment Options
We offer Cash on Delivery (COD) as well as online payment options available at checkout. For COD orders, please keep the exact amount ready at the time of delivery.
Order Confirmation
For COD orders, our team may call or message you to confirm your order before dispatch. Orders that cannot be confirmed may be cancelled.
Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS, WhatsApp, or email so you can follow your parcel.
Address Accuracy
Please make sure your full address and phone number are correct. HomeFlex is not responsible for delays or failed deliveries caused by incorrect or incomplete information.
Damaged or Missing Items
We pack every item carefully. If your order arrives damaged, broken, or with missing items, please contact us within 48 hours of delivery with clear photos of the product and packaging so we can help you quickly.
Refused or Returned Parcels
If a parcel is refused at delivery without a valid reason, we may limit future COD orders for that customer.
Contact Us
For any questions about your order or shipping, please reach out to us:
WhatsApp / Phone:+92 323 2727287
sing HomeFlex – making your kitchen smarter and easier!