Refund policy

Return & Refund Policy – HomeFlex

At HomeFlex, we want you to love your kitchen accessories. If something isn't right, we're here to help.

Return Window
You can request a return or exchange within 7 days of receiving your order.

Eligible for Return
To be eligible, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging with all parts, accessories, and tags included
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective:

  • Items that have been used for cooking, food storage, or food preparation
  • Items that have been washed, cut, or altered
  • Sale or clearance items (unless defective)

Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will send you a replacement or issue a full refund at no extra cost to you.

Change of Mind Returns
If you simply changed your mind, you can return the item within 7 days as long as it meets the conditions above. In this case, the customer is responsible for return shipping charges, and the original delivery charges are non-refundable.

How to Request a Return

  1. Contact us via WhatsApp or email with your order number and reason for return.
  2. Our team will review your request and share the return instructions.
  3. Please do not send items back without contacting us first, as unapproved returns may not be accepted.

Refunds
Once we receive and inspect the returned item, we will notify you about the approval of your refund. Approved refunds are processed within 5–7 working days:

  • Online payments: refunded to the original payment method
  • Cash on Delivery orders: refunded via bank transfer or mobile wallet (such as JazzCash or Easypaisa)

Exchanges
If you would like a different item or a replacement, let us know when you request your return and we will arrange it, subject to stock availability.

Order Cancellations
You can cancel your order before it is dispatched by contacting us. Once an order has been shipped, it cannot be cancelled, but you may request a return after delivery under this policy.

Contact Us
For any return or refund questions, please reach out:
Email: [your email]
WhatsApp / Phone:  +92 323 2727287

Thank you for shopping with HomeFlex!